Complaint Procedures


  • The Folsom Cordova Unified School District has the responsibility to ensure compliance with applicable state and federal laws and regulations governing education programs.  The district shall investigate any complaint alleging failure to comply with such laws and/or alleging unlawful discrimination, and shall seek to resolve those complaints in accordance with the district’s uniform complaint procedures. 

    The early informal resolution of complaints at the site level is encouraged whenever possible.

     Once you have sought resolution with those directly involved and a resolution is not reached, there are 3 main categories of complaints for the next step:  If unsure of your category, a General Complaint is an appropriate start since it can be adjusted to another type as needed.

    General

    A General Complaint is one that does not fit into either of the other categories.  This form is used following a discussion with the site manager or principal that does not lead to a resolution.  Once a general complaint is filed, it can be moved to either of the other categories if it is appropriate. 

    Link to General Complaint forms and additional information

    Williams

    A Williams Complaint concerns deficiencies related to instructional materials, conditions of facilities that are not maintained in a clean or safe manner or in good repair, and teacher vacancy or misassignment.

    Link to Williams Complaint forms and additional information

    Uniform

    A Uniform Complaint alleges a violation of federal or state laws governing educational programs, including allegations of unlawful discrimination, harassment, intimidation, bullying, and failure to comply with laws relating to pupil fees.

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